77%
of ecommerce visits came from mobile phones in 2025
Bring sales help to every screen
Keep product, delivery, fit, compatibility, and policy guidance beside the page and cart, including on mobile.
Website chat
Your storefront's always-on sales rep
Proactively guide shoppers from uncertainty to the right product and checkout.
GDPR & AI Act compliant
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4.8on5.0onWhy website chat + BuyScout®
Many online stores still ask shoppers to make decisions from static product pages, while traditional support chat widgets often wait for a question. BuyScout® AI Store Agent acts like an attentive sales rep: it uses live storefront context to offer relevant help, recommend products, and move the purchase forward at the right moment.
Proactive
timely help from live storefront context
Step in before uncertainty becomes an exit
Offer specific guidance when a shopper may need it instead of waiting behind a support chat icon.
70.22%
average documented online cart abandonment rate
Keep sales help close to checkout
Resolve product, delivery, fit, compatibility, and policy questions before uncertainty costs the sale.
Sources: Shopify, Global Ecommerce Sales Growth Report (2025) · Baymard Institute, Cart Abandonment Rate Statistics (2025)
What BuyScout® does on your storefront
BuyScout® turns live storefront context into an adaptive shopping conversation.
Northstar SupplyAI Store Agent- AI Store Agent: Still comparing these jackets? I can help with fit, weather protection, or delivery.
- Shopper: I wear medium but want room for a hoodie. Which size?
- AI Store Agent: The fit guide recommends large for layering. Black and olive are in stock.
Northstar SupplyVoyager Jacket · Black · Largenorthstar.example/products/voyager-jacket-black
Human handoff and unified inbox
When merchant judgment is needed, BuyScout® sends the thread, relevant product or order context, attempted actions, and unresolved question to the unified inbox, then pauses while a teammate owns the conversation.
Connected channels
Website chat
WhatsApp
Instagram
Messenger
TikTok
SMS
Unified inboxEvery conversation in one queue
Merchant review neededFull thread and shopping context attached
Assigned to teammateAI paused
How BuyScout® starts helping
Connect Shopify
Install BuyScout®, connect Shopify, and enable the app embed in the Shopify theme.
Reads your store automatically
BuyScout® automatically reads your products and store pages and keeps current Shopify catalog, availability, cart, and order context connected.
Works out of the box
The AI Store Agent starts with its standard behavior, handoff, and store actions. No workflow design or per-page configuration is required.
Optional testing
Merchants can preview a few common shopping questions and handoff paths before publishing, without configuring separate page flows.
Where website chat has limits
- Answers stay grounded. BuyScout® uses current connected store information and says when a reliable answer is unavailable instead of filling the gap with an assumption.
- Some guidance remains an estimate. BuyScout® preserves the source's qualifiers for fit, compatibility, delivery, safety, warranties, and returns rather than turning an estimate into a guarantee.
- Private actions require proof. BuyScout® reveals private order or account information only after secure verification and asks for confirmation before an eligible consequential action.
- Exceptions reach a teammate. Policy exceptions, disputes, safety concerns, and requests without reliable store evidence move to a person with the conversation context attached.
Frequently asked questions
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