Sales & Conversion
Learn more about Product RecommendationsProduct Recommendations
Recommends relevant products through conversation using the shopper's stated needs, cart, and current catalog.
The hyper-personalized
AI Store Agent
BuyScout® is your AI store representative, trained on your products and policies, to answer customer inquiries in real time and boost sales.
Free forever. Set up in 1 minute.
GDPR & AI Act compliant
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Meet your AI Store Agent
Your store's 24/7 sales representative
Like an attentive sales associate in a brick-and-mortar store, BuyScout® AI Store Agent uses page, browsing, cart, and conversation context to offer timely guidance when it may unblock a purchase.
Higher Conversion Rates
Greets visitors, answers their questions, and compares products to guide them to the right choice — typically lifting conversion 10–30%.
Larger Order Values
Recommends the right add-ons from each shopper's preferences, cart, and past purchases — growing average order value 15–25% with upsells & cross-sells.
Fewer Support Tickets
Resolves product questions and confusion instantly, around the clock — cutting repetitive support tickets 41% before they're ever filed.
Skills
The Most Capable AI Store Agent
Sales, product expertise, and customer support — handled automatically. Every skill connects to your store and product catalog, and works right out of the box.
Product Knowledge
Learn more about Size & Fit GuidanceSize & Fit Guidance
Automatically guides shoppers using published size charts, product measurements, available variants, and their stated fit preferences.
Sales & Conversion
Learn more about Smart UpsellsSmart Upsells
Suggests relevant bundles, upgrades, and add-ons that fit the shopper's needs and budget without unnecessary pressure.
Product Knowledge
Learn more about Product ExpertProduct Expert
Answers detailed questions from product pages, catalog data, manuals, and policies, with optional merchant guidance.
Product Knowledge
Learn more about Competitor ComparisonCompetitor Comparison
Automatically researches competing products in the background, then compares relevant options against the shopper's priorities and explains trade-offs.
Customer Support
Learn more about Order TrackingOrder Tracking
Automatically verifies the order and retrieves the latest Shopify fulfillment and built-in major-carrier tracking updates.
Customer Support
Learn more about Returns & RefundsReturns & Refunds
Automatically checks return eligibility using store policy and order data, collects required details, and notifies support for merchant review.
Unmatched intelligence
Intelligence that connects it all.
BuyScout® draws on store knowledge, deep industry expertise, and live research—using shopper context and lasting memory to personalize every conversation.
Shopper context
Your store
Beyond your store
One agent.
Everywhere your shoppers are.
BuyScout® meets shoppers on every channel they use — no extra tools or teams to manage.
Website chat
Proactively guides shoppers as they browse your store.
Answers, recommends, and wins back carts over WhatsApp.
Replies to Instagram DMs and turns followers into buyers.
Messenger
Keeps Messenger chats moving all the way to checkout.
TikTok
Replies to TikTok DMs and turns video interest into guided shopping.
SMS
Follows up by text and brings shoppers back to finish checkout.
AI voice calls
Let shoppers ask. Out loud.
Give shoppers a knowledgeable sales rep right by their side. They can talk naturally, ask follow-up questions, compare options, and get the confidence to buy—all with one tap.
A silent voice-call demonstration cycles through product discovery, a current-product question, and verified order support.
Find a product
I need a lightweight waterproof jacket for a rainy weekend hike.
BuyScout®: Would you prioritize packability or extra warmth? Shopper: Packability.
Then I'd pick the Rain Shell—light, waterproof, and packable.
1 product: Best match. Waterproof, Lightweight, Packable, Rain Shell $129
Ask about this item
Would this daypack work as my personal item?
BuyScout®: What size laptop are you bringing? Shopper: A 15-inch laptop.
Yes—the sleeve fits it, and it's made for under-seat carry.
Product details: Daytrip Bag. 15-inch laptop sleeve, 18 × 12 × 7 in, Check your airline's limits
Check an order
Has my order shipped?
BuyScout®: What email did you use for the order? Shopper: alex@example.com
Your order has shipped and is estimated to arrive Tuesday.
Shopper verified: Order #1842 · Shipped. In transit, Estimated Tuesday
Virtual try-on
The fitting room, on the product page.
BuyScout® lets shoppers try your clothes, shoes and accessories on their own body — same person, same pose, your product. Guessing becomes seeing.
Shopper bringsTheir photoThe shopper uploads their own photo — deleted right after the preview.
You bringYour productBuyScout® uses the catalog shot already on your page — no re-shoot, no fit model.
They stop guessing.
The shopper sees the garment on a body, in a pose, at a scale they recognize — not on a stranger who looks nothing like them.
They add to cart.
“Will this actually look right on me?” is the pause that parks a sale. BuyScout® answers it in seconds, on the product page.
They send less back.
Doubt about fit and look gets resolved before checkout instead of after delivery — where it costs you the shipping, the restock and the customer.
Industries
Every catalog asks different questions.
Choose your industry to see the questions shoppers ask there, and how the AI Store Agent answers them.
Customer stories
Real stores. Real results.
See what changed for merchants after the BuyScout® AI Store Agent started talking to their shoppers.
Health & Safety
NightCap turns customization questions into custom orders
NightCap makes patented drink-spiking prevention products and sells them in bulk to universities, venues, and brands.
32%Increase in custom-order volume
Read story about NightCap turns customization questions into custom orders
Beauty & Cosmetics
Scott Barnes connects beauty inspiration to complete looks
Scott Barnes Cosmetics brings professional makeup artistry to shoppers through palettes, the Body Bling collection, brushes, and tools.
22%More baskets holding three or more products
Read story about Scott Barnes connects beauty inspiration to complete looks
Travel & Luggage
LHS answers shipping, luggage, and customization questions
LHS is a Taiwan-based lifestyle retailer whose luggage buyers compare sizes, features, warranties, and shipping before choosing.
78%Of eligible inquiries resolved without staff follow-up
Read story about LHS answers shipping, luggage, and customization questionsFrom setup to sales - in 1 minute
1
Install & Activate
Install BuyScout® from the Shopify App Store, create an account, and activate it in your store theme editor.
2
Learn Automatically
BuyScout® automatically reads your store, products, policies, and other website pages. Merchants can add store-specific context or tailor behavior in BuyScout® Dashboard.
3
Test & Review
Ask real questions and review answers right on your store website.
Privacy & Trust
Your store's data stays yours.
Only what's needed
BuyScout® works only with the data already in your store — public product info always, plus customer and order details only when a shopper's question needs them. We never sell it and never use it for advertising.
You're in control
Set the brand voice, limit which topics it covers, and add your own answers — all from your dashboard. Every change can be tested in a private sandbox before it ever reaches a real shopper.
Compliance built in
Selling health, supplements, or other regulated products? BuyScout® answers only from content you've approved and backs claims with sources, so every reply stays within the limits you're allowed to make.
View Privacy PolicyGDPR & AI Act compliant
Pricing
Free to start. Priced to scale.
Your AI Store Agent is free while your store is under 10,000 monthly visitors. As your traffic grows, simple visitor-based plans grow with you.
See all plans & pricingNo credit card required to start.
FAQ
Frequently Asked Questions
Try it Now
Turn more visitors into buyers — with an AI Store Agent that actually knows them.
Free forever. Set up in 1 minute.