Personalized Assistance
Automatically personalizes guidance from recent browsing, the current page, and cart context, with permitted recent order history when relevant.
Learn more about Personalized AssistanceEverything your AI store agent can do
Sales, product expertise, and customer support — handled automatically. Every skill connects to your store and product catalog, and works right out of the box.
Sales & Conversion
Product Recommendations
Recommends relevant products through conversation using the shopper's stated needs, cart, and current catalog.
Learn more about Product RecommendationsSmart Upsells
Suggests relevant bundles, upgrades, and add-ons that fit the shopper's needs and budget without unnecessary pressure.
Learn more about Smart UpsellsSmart Discount Offers
Surfaces merchant-configured Shopify discounts when they match the shopper's cart, eligibility, and existing store rules.
Learn more about Smart Discount OffersProactive Engagement
Proactively starts a conversation when BuyScout® senses that a shopper may need help overcoming a purchase obstacle.
Learn more about Proactive EngagementSmart Cross-sell
Suggests complementary or alternative products from stated needs, cart context, and merchant-defined relationships.
Learn more about Smart Cross-sellProduct Knowledge
Size & Fit Guidance
Automatically guides shoppers using published size charts, product measurements, available variants, and their stated fit preferences.
Learn more about Size & Fit GuidanceProduct Expert
Answers detailed questions from product pages, catalog data, manuals, and policies, with optional merchant guidance.
Learn more about Product ExpertCompetitor Comparison
Automatically researches competing products in the background, then compares relevant options against the shopper's priorities and explains trade-offs.
Learn more about Competitor ComparisonBrand Q&A
Answers brand, policy, and values questions from content already published across the store, with optional merchant guidance.
Learn more about Brand Q&AInstant FAQ Answers
Answers common questions from product pages, policies, FAQs, and other store content, with optional merchant guidance.
Learn more about Instant FAQ AnswersCustomer Support
Order Tracking
Automatically verifies the order and retrieves the latest Shopify fulfillment and built-in major-carrier tracking updates.
Learn more about Order TrackingOrder Modifications
Automatically handles eligible supported order changes with confirmation, while letting merchants restrict actions in the BuyScout® Dashboard.
Learn more about Order ModificationsSubscription Management
Automatically handles eligible actions supported by the store's subscription provider, with confirmation and optional merchant controls.
Learn more about Subscription ManagementDelivery Date Estimates
Automatically estimates timing from order context, past fulfillment activity, merchant information, and available carrier events.
Learn more about Delivery Date EstimatesReturns & Refunds
Automatically checks return eligibility using store policy and order data, collects required details, and notifies support for merchant review.
Learn more about Returns & RefundsProduct Troubleshooting
Automatically guides documented product checks from store pages, manuals, and support content, stopping for safety or expert review.
Learn more about Product TroubleshootingAuto Human Handoff
Notifies store support when BuyScout® cannot fulfill a request, a shopper asks for a person, or the store requires human review.
Learn more about Auto Human HandoffMultilingual Support
Automatically recognizes and replies in any language the shopper uses while preserving store, product, policy, and conversation context.
Learn more about Multilingual SupportTry it Now
Turn more visitors into buyers — with an AI Store Agent that actually knows them.
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