Frequently Asked Questions

BuyScout embeds an AI shopping assistant directly into your storefront. It chats with shoppers in real time, answers product questions, compares items, and helps them make confident purchase decisions—just like an in-store expert, but online 24/7.

Not at all. BuyScout connects to your Shopify store in 1 minute, no code needed. Just install our app, and your AI Store Agent will be live and helping customers right away.

Yes! Our standard plan is 100% free forever and includes unlimited* AI expert chat, upsells & cross-sells, analytics, and more — features that other AI products often charge for.

BuyScout boosts conversion by helping shoppers understand your products and find the right fit. It also raises AOV by suggesting relevant add-ons and upgrades based on each shopper's behavior, both on your store and across the web. While results vary by store, merchants using BuyScout typically see a 10–30% lift in conversion, higher AOV from smarter upsells. The best part? You start seeing value from day one.

Absolutely. BuyScout is designed to provide accurate, helpful, and brand-aligned responses to your shoppers. It learns from your product catalog and store data to ensure recommendations are relevant and trustworthy.

Your data is only used to provide the BuyScout service and is never transferred to any third party. We prioritize security and privacy, ensuring your store and customer information remains protected at all times.